Please also see our Privacy policy.
A) Terms and conditions for the website and interactive programmes
Users of this website, including its self-help booklets and interactive programmes, agree to be bound by the following Terms and Conditions
1. Definitions
1.1 In these terms and conditions ‘we’, ‘us’, ‘CNWL’, 'CNWL sexual health services', ‘Sex Therapy London’ and ‘STL’ refers to Central and North West London NHS Foundation Trust. Its registered office address is: 350 Euston Road, Regent's Place, London, NW1 3AX.
1.2 The ‘website’ refers to content hosted and accessed via the web address www.sextherapylondon.nhs.uk.
1.3 ‘User or users’ means anyone accessing the website.
1.4 'Booklet or booklets' refer to the self-help booklets made available on the website to all users.
1.5 ‘Programme or programmes’ refers to the interactive programmes made available on the website to registered users.
1.6 'Registered user or registered users' refers to users who have access to one or more Programmes.
1.7 ‘Assessment’ means the mandatory assessment within the first stage of each Programme.
2. Terms of Use
2.1. You may access and use this website www.sextherapylondon.nhs.uk if you agree to be legally bound by the terms set out below. If you do not agree to be legally bound by those terms please do not access and/or use www.sextherapylondon.nhs.uk.
2.2. All registered users must complete an Assessment as indicated within the first stage of each Programme. This is intended to assess the registered user’s overall suitability for the programme(s) and includes screening questions about physical health, mental health, lifestyle and relationship factors.
Following this Assessment, Sex Therapy London may advise registered users to take one of the following courses of action:
a) To continue with the Programme at the registered user’s own risk.
b) Not to proceed with the Programme but to consult a medical and/or mental health professional. Registered users may wish to discuss the results of their Assessment with this professional.
c) Not to proceed with the Programme but to seek specialist support in relation to domestic abuse or unwanted sexual experiences, or to attend appropriate relationship counselling. Registered users may wish to discuss the results of their Assessment with a counsellor or therapist.
Not withstanding the above, we are not able to guarantee the success of any Booklet or Programme and strongly advise all users to contact a health professional to seek advice about sexual difficulties.
2.3. By accessing any of the Booklets or Programmes, users agree that Sex Therapy London has provided sufficient information for them to make an informed decision as to whether they are appropriate for their particular situation.
2.4. Registered users agree to take all reasonable steps to ensure that a third party does not gain access to their Sex Therapy London account.
2.5. Registered users agree not share their Sex Therapy London login and password with anyone.
2.6. We strongly recommend that registered users keep their username and password safe and secure. You can reset your password via the website. We cannot provide any other support for lost usernames or passwords.
2.7. Users agree to take all reasonable steps to ensure that any computer used to access Sex Therapy London is suitably protected from potential hazards by firewalls, anti-virus software and other such security applications.
2.8. Sex Therapy London is only intended for use by people aged 16 years and over who live in England.
2.9. We may make changes to the website, including these terms and conditions, at any time. You will be legally bound by the updated or amended terms from the first time that you use www.sextherapylondon.nhs.uk after we publish the changes online.
2.10. If any of these terms and conditions are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect.
2.11. These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
3. Liability
3.1. We exclude any liability to you should Sex Therapy London not be available at any particular time.
3.2. We do not accept any liability to you for any of the following types of loss or damage (which you may suffer as a result of your use of Sex Therapy London) whether the losses were foreseen, foreseeable, unforeseen, unforeseeable, known:
(a) loss which arose when you first accessed or registered to use the website (even if that loss results from the our failure to comply with these terms or our negligence);
(b) any business loss you may suffer, including loss of revenue, loss of profits or loss of anticipated savings (whether those losses are the direct or indirect result of our default);
(c) loss which you suffer other than as a result of our failure to comply with these terms or our negligence or breach of statutory duty;
(d) any loss suffered due to the default of any party other than us.
3.3. We do not warrant that the website and its content will be available uninterrupted or error free, that defects will be corrected, or that its supporting systems are free of viruses or bugs.
3.4. We do not accept any liability to you if we fail, or are interrupted or delayed in the performance of any obligation because of:
(a) the non-availability or failure of any telecommunications or computer services, systems, equipment or software operated or provided by you or any third party;
(b) any other event not reasonably within our control.
3.5. We do not give any commitments or accept any liability to you in respect of Sex Therapy London website content provided by other users of the website or third parties.
4. Intellectual Property Rights
4.1. For non-commercial personal use only, you may download or print off copies of the materials, information, data and other material included on Sex Therapy London.
4.2. You may not republish, retransmit, redistribute or otherwise make the material available to any other party or make the same available on any website, on-line service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without Central and North West London NHS Foundation Trust’s express prior written consent.
4.3. The rights in images, trademarks, trade names, logos included on Sex Therapy London are owned by us and/or third parties. You will need to obtain permission in writing from the owner before you may use these images, trademarks, trade names, logos in any way.
5. Third Party Websites and other resources
By linking to third party websites and/or referring to third party resources, Sex Therapy London does not endorse the policies, practices, or opinions expressed in these websites or resources . Sex Therapy London does not make representations or warranties as to the accuracy or any other aspect of the information contained in such websites or resources.
For more information about how we process cookies and data, please see our Privacy policy
6. Termination
To the extent that we are practically able to do so, we may terminate your access to any part of Sex Therapy London at any time without notice if you breach any of the terms. You may terminate your registration for any part of Sex Therapy London by providing written notice that you wish to terminate your registration to us at Sex Therapy London via the ‘Feedback’ form on the website.
B) Disclaimer Medical/Therapeutic Information
1. The information, Booklets and Programmes offered on this site may provide medical information. We do not warrant that information we provide will meet your health or medical requirements.
2. The Booklets and Programmes are not intended for use by individuals seeking or requiring help for sexual problems caused by an underlying physical health problem.
3. We strongly recommend users contact their GP or other health professional about sexual difficulties they may be experiencing.
4. We do not give medical advice in relation to any individual case or patient, nor do we provide medical or diagnostic services.
5. If you are a medical or health professional then you are encouraged to use this website for general information purposes. However, you should not rely on material included on the website or in materials available for download and we do not accept any responsibility if you do.
6. Sex Therapy London does not provide individualised psychosexual therapy and therefore cannot provide the level of emotional support associated with such therapy.
7. Sex Therapy London will not be held responsible for any loss or damage that results from inaccuracies on the Sex Therapy London website that relate to any sexual health clinics.